Support

Email support@granularity.io with your workspace name and a short description of the problem. We reply within one business day.

Connecting a data source

In your workspace, open Sources and choose the platform to connect. You sign in to that platform and approve the access Granularity asks for. Shopify access is read-only. A Shopify store can also be connected by installing Granularity from the Shopify App Store.

Disconnecting and uninstalling

To stop importing from a source, remove its accounts on the Sources page. Imports stop immediately and the imported data is erased as described in our Privacy Policy; once that is done, the connection itself can be disconnected. For Shopify, uninstalling the Granularity app from your Shopify admin stops imports and starts the same erasure.

Data requests

If you are a customer of a store or business that uses Granularity and want a copy of your data or want it deleted, contact that business first: it decides how its customer data is used. Shopify merchants’ customer requests reach us through Shopify automatically. Businesses using Granularity can send data requests to support@granularity.io.

Legal

See our Privacy Policy and Terms of Service.